HLS Healthcare Risk Solutions welcomes a team of associates!
We are proud and fortunate to have on board a number of highly experienced and passionate associates who will be working with us to provide an expert service to healthcare providers. Whether we are preparing organisations for CQC inspections; helping you achieve compliance with nationally recognised standards; or giving you input, advice and training, on how to ensure continual quality improvement; our services will help your organisation move forward with confidence.
Sue Harris has worked in healthcare for over 30 years, has an MSc in Health Services Management and she is an expert in maternity care. Her mission is to make hospitals a better, safer place for patients and staff. She believes that external certification is a powerful way to improve consistency and quality of care through robust scrutiny. Sue started her career as a nurse and midwife and then went on to manage maternity units in Essex and the East Midlands. She then used her varied experience in her role as CNST assessor for the NHS Litigation Authority, prior to the withdraw of the standards in 2014. Sue was a member of the core team that revised and updated the CNST maternity standards.
Since then she has worked with charities including Macmillan Cancer Support, Bliss, the neonatal charity, and Rethink Mental Illness. She has been a member of international hospital audit teams in the UK, Europe and China and has also written and delivered risk management training in both the UK and the United States. Sue also has a keen interest in leadership development and has been a member of the Scout Association as either a leader or volunteer manager since 1985.
Sally Fereday CFIRM, MSc, BSc (Hons), BSc
A highly motivated and dynamic senior leader with over twenty years’ experience in international, national, and local health and social care quality, innovation, and productivity projects. A patient safety transformation consultant of national standing, having authored policy templates for the NHS, and seven guides and an online training programme for the Healthcare Quality Improvement Partnership (HQIP). Eight years’ frontline clinical experience as a registered senior healthcare professional. Service evaluation expertise, including: Lean methodologies; Plan, Do, Study, Act (PDSA); Healthcare Failure Modes and Effects Analysis (HFMEA); Model for Improvement; Process Mapping; Statistical Process Control; ISO Quality Management (Certified Lead Auditor); ISO Business Continuity Planning (Certified Auditor); and Financial Modelling. Accomplished in devising strategy and policy, and intelligent monitoring and performance management systems to ensure streamlined and effective service delivery, added value, and efficient use of resources. Passionate about improving health and care systems and outcomes for service users, and for staff. Prince 2 project and programme management expertise. Adept at engagement, and establishing assurance frameworks to meet service objectives, supported by a Master of Science degree in business risk management and professional fellowship of the Institute of Risk Management. Inspires people to deliver excellent results through motivational leadership, creating an environment based on honesty, openness, trust, and integrity.
Andrea retired from full time employment in 2014 and in that time has undertaken numerous voluntary positions including working as a member of the Luton Children’s Safeguarding Board where she undertook the role of ‘Chair’ of the Multi- Agency Audit Group and actively participated to provide information and evidence for an Ofsted inspection across all children’s safeguarding services in Bedfordshire. Having recently moved to Gloucestershire, she is now actively engaged in the local community and continues to work with the Riding for the Disabled Charity.
Andrea’s past career includes working as a Senior Quality & Risk Specialist with a global risk management organisation: Det Norske Veritas (DNV) Healthcare UK. In this position Andrea conducted assessment visits and provided detailed reports to both NHS and private healthcare providers. Additionally she undertook assessments for MacMillan Healthcare and provided a specialist review for the provision of children’s services in Ireland; providing detailed recommendations for the re-organisation of the service. Andrea has 35 years’ experience of working in the NHS both clinically and as a manager of paediatric physiotherapy and orthotic services. Andrea specialised in paediatric neurology and worked in a variety of acute and community settings including a large tertiary children’s hospital in London. Additionally, Andrea has significant experience of working regionally in a Strategic Health Authority as the Lead for Allied Health Professions and Clinical Psychologists and has commissioned acute and community paediatric healthcare services in London. Moving from operational to strategic roles: she has worked in senior national roles in regulation (Healthcare Commission & the Care Quality Commission) and within the Department of Health. A qualified physiotherapist, Andrea has a Masters in Industrial Relations and Human Resource Management and is a graduate of the INSEAD Business School (France) where she participated and successfully completed the European Healthcare Leadership Programme.
Helen has 32 years both Operational and Strategic experience within the National Healthcare Service. Helen began her career as a Nurse at Leeds General Infirmary and went on to train as a midwife at York Teaching Hospital. Helen undertook a variety of roles within Maternity services, including management, providing strong professional Midwifery leadership, working collaboratively with others in all aspects of strategic and operational management, to ensure control of resources and development of Maternity Services. Helen has led teams to successful outcomes, including the achievement of CNST standards, and has also been involved in developing and supporting frontline staff in relation to CQC inspections and National Programmes.
Helens passion lies within Patient Safety, risk reduction and the promotion of multi-disciplinary engagement to provide a patient centred safe environment.